Privacy policy

Privacy Policy

Muskoka Knits is committed to protecting your personal information and ensuring a safe and secure online experience.

Information We Collect

We collect information you provide when placing an order or contacting us, including:
    •    Name
    •    Email address
    •    Shipping address
    •    Payment information (processed securely through Shopify)

How We Use Your Information

We use your information to:
    •    Process and fulfill your orders
    •    Communicate with you about your order
    •    Provide customer support

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Security

All payments are processed securely through Shopify’s encrypted checkout system. We never see or store your full payment card details.

Cookies

Our site uses cookies to improve your shopping experience, analyze website traffic, and enable essential site functions. You can manage cookies through your browser settings at any time.

Email Communication

We may send order confirmations or updates related to your purchase. You will only receive marketing emails if you have opted in, and you can unsubscribe at any time.

International Customers

Orders shipped outside of Canada may be subject to local customs duties or taxes. These charges are the responsibility of the customer.

Your Rights

You may request to update or delete your personal information at any time by contacting us directly.

Contact

If you have any questions regarding this policy or your personal data, please contact: